L AYTE
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Shipping Policy
L_AYTE offers FREE STANDARD 3 DAY SHIPPING on all U.S. merchandise orders $50 and over (excluding taxes).
Shipping fee might vary depending on the final destination.
Standard orders must be placed by 11:59 PM PT to start processing on next day. Processing time usually takes 1 business day and orders will arrive within 3 business days from when the order is processed. Flash orders must be placed by 3:00 PM PT to start processing the same day and will arrive within 2 business days from when the order is placed. Expedite orders must be placed by 12:00 PM PT to start processing the same day and will arrive based on the transit time of the selected service. Delivery times are based on orders placed between Monday – Friday.
Return & Exchange Policy
If you are not completely satisfied with an AYTE purchase or gift for any reason, please review our return, refund, and exchange policies below for L_AYTE.com purchases and in-store purchases. Products must be returned in new or gently used condition.
AYTE.com purchases can be easily returned for FREE (no return shipping or handling fees) to any of our L_AYTE locations or by mail if you use our pre-paid return shipping label (follow the return procedures described below). We regret that we are unable to refund your original shipping charges, if applicable unless the return was a result of our error. ​
Ways to Return Your Item
Return by Mails
♦ Fill out both sides of the Return Form attached to the Order Summary and include the Return Form with your items. Include your name, e-mail address, and phone number so that we can contact you, if necessary.
♦ Package your return item in the manufacturer's product box and Sephora packaging (if available).
Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
♦ Print the Prepaid Return Label from www.ayte.com/returnlabel and mail your return via United States Postal Service.
♦ You will receive an email confirmation when your return is processed.
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Returns can be mailed to:
l_AYTE
2 Gold Street
New York, NY 10038
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It takes up to two weeks to process returns and credit your account or to issue an online store credit. Return shipments can be tracked here and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.
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Return to Store Location
Visit any free-standing L_AYTE store to return an item purchased from L_AYTE.com within 60 days of purchase.
♦ Please bring your Order Summary and Return Form with you, as well as the credit card you used to place your order.
♦ If you purchased from L_AYTE.com with your PayPal account, our free-standing L_AYTE store will gladly offer a gift card, store credit or an exchange. We regret that our L_AYTE stores are unable to process a refund to your PayPal account.